Frequently Asked Questions
Everything you need to know about Gear for Good.
What is the 'Del DÃa' collection and why is it unique?
Our Del DÃa products are one-of-a-kind. They are made using high-quality remnant fabric left over from other companies' production runs, meaning the color combinations are chosen entirely by the sewers in the Philippines, and no two bags are exactly alike.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days within the contiguous United States. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming adventure.
What is your return and exchange policy?
We want you to love your gear. If you are not satisfied, you can return or exchange your items within 30 days of purchase, provided they are in new, unused condition with the original tags attached.
Does Cotopaxi offer a warranty on its products?
Yes, we stand behind our products with the 'Guaranteed for Good' promise. We offer a lifetime warranty covering defects in materials and workmanship. If your gear fails due to a manufacturing defect, we will repair or replace it.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, Google Pay, and Shop Pay Installments for flexible budgeting.